Frequently Asked Questions

Fastnet ISP is a leading high-speed fiber-optic internet provider serving Kiambu County along Kahawa wendani and surrounding areas. We deliver reliable, affordable internet solutions for both residential and business customers with speeds up to 1Gbps.

We currently provide coverage in Kahawa wendani,kahawa baracks and kahawa Sukari. Our network is expanding rapidly - check our coverage map for the most up-to-date information.

You can verify coverage by visiting our coverage page or contacting our sales team via 011 006 2270 or WhatsApp.

We offer multiple convenient payment options:

• M-Pesa Paybill: 123456 (Account: Your Account Number)
• Online via our customer portal
• Direct bank transfer to Equity Bank
• Cash payments at our offices

Payments are due on the same date each month as your activation date. You'll receive payment reminders via SMS and email 3 days before the due date.

Yes! We offer 5% discount for 3-month prepayments and 10% discount for 6-month prepayments. Contact our sales team for annual subscription discounts.

You can report issues through:

• 24/7 Support Hotline: 011 006 2270
• WhatsApp Support
• Email: support@fastnet.co.ke
• Customer Portal ticket system

First, try these troubleshooting steps:

1. Restart your router (power off for 30 seconds then on)
2. Check all cable connections
3. Test with a different device
4. Check our network status page

If the issue persists, contact our support team.

For best WiFi performance:

• Place your router in a central location
• Elevate the router (not on the floor)
• Keep away from metal objects and appliances
• Use 5GHz band for less interference (if available)
• Consider our WiFi extender service for large homes